Basic information

• 30 days to withdraw from the contract, hassle-free return policy.
• return at the customer's expense.
• possibility to exchange returned goods for cash or other goods.
• our products are covered by a standard warranty of 12 months (each product additionally has its own warranty information, e.g. a circus wheel - 6 months for the coat of paint, but as much as 5 years for the steel structure)

RETURN PROCEDURE (WITHDRAWAL FROM THE CONTRACT).

HOW MUCH TIME DO I HAVE?

„In accordance with the Act of May 30, 2014. on consumer rights (Journal of Laws no. 2014.827), the Buyer who is a private person has the right to withdraw from the concluded sales contract without giving any reason within 14 days from the date of receipt of the order. You can resign from all or part of the ordered.”

However, we know that you live in different parts of the world, which is why we give you up to 30 days to withdraw from the contract and return unwanted goods - regardless of the reason.

For a hassle-free return, it is necessary to fill in the return form.

The form must be completed within 30 days of receiving the product, otherwise the return will not be approved.

BEFORE ANY RETURN, WE NEED TO BE INFORMED OF IT IN EMAIL FORM FIRST IN ORDER TO FIND THE BEST AND SAFEST WAY FOR SHIPPING THE GOODS.

You can find the return form here: (separate attachment to the translation)

CASH OR EXCHANGE?

It depends on your choice. You have the possibility to exchange the returned goods for cash or another item from our store. In the event that the exchanged goods are cheaper than the goods you wanted to receive you are obliged to pay the difference in price to the Online Store. If you choose a cheaper item, you can apply for a refund of the difference in price to the bank account you have designated.

We have 14 days to return the cash or replace the equipment - counting from the day on which we collect the returned equipment.

CASH REFUNDS, ADDITIONAL PAYMENTS.

You may be requested to cover the cost of reducing the value of returned products if this is due to use other than checking the characteristics and functionality of the goods.

Therefore, be honest with us, let's play fair.

If we see that the equipment has been used repeatedly, and yet it is returned - you have to take into account additional costs. The full amount can be refunded only if the equipment is unused.

You do not have the right to withdraw from the contract in the cases specified in art. 38 of the Act on Consumer Rights, i.e. in particular when the subject of the contract is a product manufactured as a customized order, not available for regular sale.

Returned products should be sent back unchanged, if possible in the original packaging.